Revenue And Debt Service Manager

Revenue and Debt Service Manager
Location: North London
Rate: £40.44 per hour (umbrella)


A North London Local Authority is seeking an experienced Revenue and Debt Service Manager to join their team on an interim basis.

Key Responsibilities:

• Lead the administration, collection and enforcement of all Council debts.
• Directly manage the in-house Council Tax service, ensuring maximised collection rates.
• Oversee the outsourced NNDR (National Non-Domestic Rates) service, managed by Capita.
• Support the Head of Revenue and Debt in driving continuous service improvement, operational efficiency and strategic development.
• Lead on budget management, governance, quality assurance, and service planning across Revenue and Debt operations.
• Ensure high-quality, customer-focused delivery across multiple channels — face-to-face, telephone, and online.
• Provide effective management and oversight of:
  
  • Outsourced NNDR enforcement
  • Civil enforcement services
  • Printing services
  • Legal proceedings related to debt collection

Essential Skills and Experience:

• Substantial experience in Council Tax and NNDR administration and enforcement.
• Proven leadership in a local government or similar public sector environment.
• Strong commercial awareness and experience managing outsourced contracts.
• Strategic thinker with the ability to balance operational delivery and long-term improvements.
• Exceptional communication skills with a commitment to resident-focused service delivery.